Welcome to lenachic.com! We want you to love your purchase, but we understand that sometimes things may not work out as expected. Thats why we offer a straightforward Return and Refund Policy to ensure your shopping experience with us is as seamless as possible.

Returns Process:

If you wish to return an item, please contact us within 14 days of receiving your order by emailing backoffice@lenachic.com. Kindly include your order number and the reason for the return in your email.

Return Conditions:

• Items must be unworn, unwashed, and in their original condition with tags attached.
• We do not accept returns on lingerie, swimwear, earrings, or items marked as final sale.

Refund Process:

Once your return is received and inspected, we will notify you via email regarding the approval or rejection of your refund. If approved, your refund will be processed via cash.

Return Shipping:

Customers are responsible for the return shipping costs unless otherwise agreed upon. We recommend using a trackable shipping service to ensure your return reaches us safely.

Exchanges:

Unfortunately, we do not offer direct exchanges. If you would like a different size or color, simply return the original item for a refund and place a new order for the desired item.

International Returns:

For international returns, please note that any customs duties or taxes incurred during the return process are the responsibility of the customer.

Contact Us:

If you have any further questions or need assistance with your return, please dont hesitate to reach out to our customer service team at backoffice@lenachic.com. We are here to help!

We appreciate your trust in lenachic.com and strive to make your shopping experience delightful. Thank you for choosing us for your fashion and apparel needs!